Privacy Policy

We attach great value to our clients’ privacy. We have therefore adopted a separate privacy policy, which forms an integral part of C-Traffic General Terms and Conditions. You acknowledge that we may gather and process ‘personal data’, ‘financial data’ or ‘demographic and user data’ (as defined below and referred to jointly as ‘the Data’) in connection with your purchase and use of our websites. By purchasing a product from us, making use of our services and/or making use of our websites, you agree to this privacy policy and the General Terms and Conditions. If you cannot agree to this, you should not purchase any products from us and/or make use of our services and/or websites.

The information that we gather
We gather and process ‘personal data’ (data that will be used for the performance of the agreement , such as your full name, residential and postal address and email address), or ‘demographic and user data’ (information that you provide, or that we gather, which is neither personal or financial in nature, but which is necessary for the proper functioning and payment of our products and services, such as the date of commencement and term of your agreement). Such information that is gathered by us may be kept and processed in the country where we or the companies affiliated with us in a group have made arrangements. By purchasing a product from us, making use of our services and/or making use of our websites, you agree to a cross-border exchange of your Data.

How we use your Data
We shall use your personal data for our customer service, the performance of the agreement, the provision of services, for the purpose of answering questions, processing transactions and sending offers, improvements and promoting our products and services. We may also use your Data for our own advertising and direct marketing or that of third parties.
We may use your personal data to contact you about our services and products if we believe that you would be interested therein. We may also use your personal data to contact you about the use of our websites and/or services and products or about amendments to our privacy policy, the General Terms and Conditions and/or other terms and conditions that relate to our relationship with you. We may further use your Data to improve the content and navigation of our websites or for other internal purposes. We reserve the right to share your personal data with other business partners that wish to contact you concerning their products and services and possibly offer you the opportunity to purchase these products and services.

If you subsequently change your mind and no longer wish to be kept informed of offers from us and third parties, you can send an e-mail to [email protected] We wish to advise that any removal of your personal data or alterations in your favour will not take effect immediately because we need some time to process them.
We use data that cannot be tracked back to any natural person for internal purposes, to help us in offering our products and services and for interaction with visitors to our websites. We also reserve the right to individualise data that cannot be traced back to any natural person, to adapt our services for you and to send you targeted advertisements based on keyword searches. We may also combine the Data that we gather from third parties or data that is generally available with your Data.
We may engage and use third parties to help us effect the transaction, such as by authorising your transactions, and we may share this data with these parties for limited purposes. If we are sold to or merge with another company or are declared insolvent, some or all of the data gathered about you will be passed on to a third party. Lastly, we may provide your Data to certain parties if so required by law or if our security, the security of users of the services and products and/or of the websites is guaranteed in this way.

In order to enhance your experience of the websites, we may make use of cookies on them. Cookies are files that we transfer to the hard drive of your computer via our Web browser to enable our systems to recognise your browser and provide certain characteristics to your computer. Cookies in themselves cannot reveal anything about your e-mail address or other personal data, unless you choose to provide this data to us, for instance by registering via the websites. However, once you have been one of our clients and provided us with personal data, this data will be linked to the data that is stored in the cookie. We therefore use cookies to support your use of the websites and improve the content, products and services on our websites. We may, for instance, use cookies to personalise your visit to our websites (e.g. by recognising you when you revisit our websites). You can adjust your browser settings so as to refuse our cookies or those of other website providers. Consult the ‘Help’ section of your browser for more information. Please note, however, that some pages of our websites can only be accessed with the help of cookies or similar files and blocking cookies or similar files may therefore prevent you from accessing some of our content or services.

18 or older
It may happen that we gather personal data of users without being aware that they have not yet reached the age of 18. This data will be deleted as soon as this becomes apparent.

The websites may contain links to other websites. We have no control over such websites and are not responsible or liable for the availability thereof or for the content, advertisements, products or other material that are stored on these websites. C-traffic cannot be held responsible or liable, directly or indirectly, for any damage or loss resulting from or caused by another user with regard to the aforementioned. Your access to and use of the linked websites, including their content, is entirely at your own risk.

The protection of your data is of great importance to us. We use the best industrial technology to guarantee the security of your information. Unfortunately, it is impossible to give a 100% assurance that data transfer via the Internet and the mobile communication network is safe. Accordingly, although we shall do our utmost to protect your information, we cannot guarantee that the information you send via us is completely secure.

Access to your information
C-traffic gives you the opportunity to review or delete personal information that you have provided to us or to change your preferences by sending an email to [email protected], in which you indicate whether you wish to remove your data from our database, opt out from receiving communication from us or opt out from receiving communication from third parties. Deleting data or opting out from receiving communication from us or third parties will only ensure that the data is removed from our database for the purpose of stopping future communication from us and these third parties. This deletion does not relate to the information that has already been gathered and possibly shared with third parties in a manner as described in this privacy policy. We advise you to contact these third parties directly to delete the personal data that they have possibly used to make contact with you.